Support for Recovery from the 2016 Kumamoto Earthquake
To ensure we provide speedy and conscientious response to the inquiries and needs of our customers who were affected by the Kumamoto Earthquake that occurred in April 2016, we established Customer Consultation Counters mainly inside AEON stores. We also established a toll-free number dedicated to Kumamoto Earthquake-related inquiries in the call center.
Confronted with a situation immediately after the earthquakes struck where most of the AEON Bank ATMs in Kumamoto Prefecture were not operating, we dispatched portable ATMs from Chiba to provide services to everyone in the affected areas.
In addition, more than 200 employees from outside Kumamoto Prefecture participated in support activities directly after the earthquakes struck and strove to restore business operations as quickly as possible.
Support for Recovery from the Great East Japan Earthquake
Many of our employees have continued to participate in volunteer activities to support the rebuilding of the affected areas as part of Project Aeon Joining Hands, which was launched by the AEON Group through the concerted efforts of labor and management. In addition, each Group company proactively engaged in various activities in cooperation with nonprofit organizations.
In 2016, employees dressed as Santa Claus and visited Otsuchi in Iwate Prefecture on Christmas Eve to spend time with people who had been affected by the earthquake. We have also partnered with Tohoku Electric Power Company to issue a credit card that automatically donates a portion of card usage amount to six prefectures in northern Japan and to Niigata Prefecture. In addition, we continue to donate the proceeds from the sale of used books through our Book Donation initiative.
AEON Bank has set up a special account to accept donations to support recovery from the Great East Japan Earthquake that occurred in March 2011. The donated funds are used to provide assistance to people in the communities affected by the disaster through the authorized nonprofit organization Japan Platform.
Contributing to the Community
We support community volunteer activities. Employees visit social welfare facilities near their workplaces nationwide to continuously interact with the community through seasonal and other events. Employees also participate in regional festivals to contribute to the sustainable development of communities.
Overseas, we have received the Career Company Logo certification in Hong Kong for 10 consecutive years. This honor is awarded to companies that are actively engaged in social contribution activities.
In Thailand, we held a charity marathon to support the Ramathibodi Foundation, which is engaged in hepatocyte and genetic research.
In Malaysia, we made donations to the Japanese Association Charity Bazaar.
Donations and Fundraising
We engage in numerous fundraising programs, including the charity program “24 Hour Television: Love Saves the Earth.”
In addition, we raise funds with customers through a donation account presented on our website and donations using Tokimeki points earned on credit card payments. In the Tokimeki point program, customers are given the option of using their points to make donations to environmental or social welfare action groups, and we present goodwill contributions from many cardholders to various organizations.
Overseas, we celebrated our 20th anniversary in Malaysia by donating to charity organizations and cleaning up areas. We also provide scholarship funds to students from Asia studying in Japan and to students studying in Asian countries.