Making Use of Customer Feedback
We value opinions, requests, and other feedback received from our customers, and we take such feedback seriously as a means to improve our business and further upgrade our services. We provide customer feedback cards at bank branches and ATMs, replying individually to those customers we can contact. We also collect and categorize feedback received via branches, call centers, and the corporate website, and such feedback is discussed and studied, and used in efforts to further upgrade our services.
We are taking steps to enhance our services to make them more convenient and more focused on serving the public good. This will enable a diverse range of customers to feel comfortable using our services. In bank branches, for instance, we installed communication boards to enable customers with impaired hearing or concerns about communicating verbally to use a visual means of telling bank staff their desired transactions or procedures.
For customers with physical disabilitiesWe reduce fees for over-the-counter money transfers
For customers with impaired eyesightWe issue account statements in braille
For customers who find it difficult to writeWe handle housing loan applications and other paperwork read or written by a proxy on behalf of the customer
Preventing Financial Crime
AEON Bank implements various security measures so that customers can use the bank with confidence. We are committed to enabling safe, secure transaction with measures to prevent the interception of customer transaction data and fraudulent e-mails designed to obtain customer security codes. Other initiatives include measures to preclude access through identity theft and features that minimize unauthorized use.