Privacy Policy

  • 1.  AEON Financial Service Co., Ltd. (the “Company”) has established and discloses the privacy policy (the “Privacy Policy”) as its approach to protect personal information and properly handle such information.
  • 2.  The Company recognizes the importance of protecting personal information, and complies with the Act on the Protection of Personal Information and other relevant laws and regulations including guidelines, as well as the Company’s internal regulations including this Privacy Policy, and it strives to properly protect and handle personal information.
  • 3.  The Company acquires personal information through appropriate and lawful means, and only to the extent necessary to achieve the purpose of utilization. We only collect and keep designated personal information, etc. only when stipulated by the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure.
  • 4.  The Company specifies the purpose of utilization of personal information, and handles such information within the limitations of the purpose of utilization. In cases where the purpose of utilization of specific personal information is limited by laws and regulations, the Company does not use such information beyond such limitations of the purpose of utilization. The Company’s purpose of utilization of personal information is shown in “Handling Personal Information,” etc.

    Handling Personal Information (Purpose of Utilization of Personal Information)

  • 5.  The Company does not provide personal information to any third party, with the exception of cases where the person concerned has granted prior consent in that regard, or where provision of personal information is based on laws and regulations.
  • 6.  The Company takes appropriate measures to ensure the security control of customers’ personal information in order to prevent loss, alteration or leakage of such information. When outsourcing the handling of customers’ personal information, the Company appropriately oversees the trustee.
  • 7.  The Company reviews the content of this Privacy Policy as necessary, and strives to bring about continuous improvement such as to its systems and approaches for protecting personal information.
  • 8.  The Company trains and educates its officers and employees regarding the importance of protecting personal information to ensure that they handle customers’ personal information in an appropriate manner.
  • 9.  The Company responds in an appropriate and swift manner to requests by customers to disclose personal information it retains. For details of procedures relating to disclosure, etc., please see the information shown in the section “Handling Personal Information,” or please contact the office shown below.

    Handling Personal Information (Procedures Relating to Disclosure, etc. of Personal Data Retained by the Company)

  • 10.  The Company responds to any opinions or requests concerning its handling of personal information in an appropriate and swift manner. Please contact the office shown below regarding opinions and requests.
AEON Financial Service Risk Management and Compliance Department
Telephone: +81-03-5281-2079 Hours: 9:00 AM to 5:00 PM, weekdays

Aeon Financial Service Co., Ltd. (the “Company”) announces the following matters based on the Act on the Protection of Personal Information (the “Personal Information Protection Act”).

1. Purpose of Using Personal Information Excluding Specified Personal Information, Etc.

The Company collects and uses personal information to the extent necessary in the management of the Company and its consolidated subsidiaries and affiliates accounted for using the equity method listed in the Company’s Annual Securities Report; other ancillary operations; calculation of dividends; transmission of resolutions and business reports, etc.; shareholder administration; the exercise of legal and contractual rights; and other appropriate operations.

2. Purpose of Using Specified Personal Information

  • The Company only uses specified personal information, etc. for the following purposes:
  • (1) Dividends, distribution of surplus; and fund interest payment information
  • (2) Reward and fee-related payment information
  • (3) Real estate use fee-related payment information
  • (4) Real estate-related transfer fee payment information
  • (5) Real estate-related purchase, sale and brokerage fee payment information

3. Shared Use of Personal Information

The Company shall properly protect acquired and stored personal application and contract data of customers that it may share as designated in 1.2 and 2.2 below.

1: Shared use among Group companies

1.1: Personal data to be shared
  • Attribute information such as name, date of birth, gender, address, telephone number, e-mail address, shop number, account number, etc.; transaction information on various financial products such as deposits; information on family members; information on place of business: information on assets and liabilities: information on transaction needs; information on public information and other customer attributes; results of credit decisions, materials and other matters concerning credit decisions and credit management (provided, however, that information from personal credit reporting agencies on the ability of individuals to repay obligations is excluded)
1.2: Scope of sharing among companies

The Company may share information with the Group companies listed below:
(Parties to information sharing)
AEON Financial Service Co., Ltd.
AEON Bank, Ltd.
AEON Credit Service Co., Ltd.
AEON Insurance Service Co., Ltd.
AEON Housing Loan Service Co., Ltd.

1.3: Purpose of use
  • A. To determine and manage various risks as required in the course of Group company operations
  • B. For proposals and guidance on various products and services from each Group company
  • C. For Group company decisions to extend credit to customers, management after credit extension, collection of receivables, and other customer transactions
  • D. Planning and development of various products and services at Group companies
1.4: Company responsible for management of personal data

AEON Financial Service Co., Ltd.

2. Shared use with AEON Group companies

2.1: Personal data to be shared

Attribute information such as name, date of birth, gender, address, telephone number, e-mail address, shop number, transaction information with customers, information on family members, information on place of business, information on income and expenses, information on assets and liabilities, information on transaction needs, and information on public information and other customer attributes

2.2: Scope of sharing among companies

We will share information with the following companies. In addition, we will disclose on our website, etc. the addition of any entities with which we share information.
(Parties to information sharing)
Group companies
AEON Co., Ltd.
AEON Retail Co., Ltd.
AEON Marketing Co., Ltd.
Other subsidiaries and affiliates as listed in the annual securities report of AEON Co., Ltd.

2.3: Purpose of use
  • A. Proposals for various products and services, mail order sales, etc.
  • B. Planning and development of various products and services
  • C. Analysis of customer data for various product and service proposals
2.4: Company responsible for management of personal data

AEON Financial Service Co., Ltd.

3. Opting out of shared use for proposals for various products and services, mail order sales, etc.

3.1: Customers may contact the help desk below if they wish to opt out of shared use of their personal data. We will immediately terminate shared use of their data among Group and AEON Group companies for proposals for various products and services, mail order sales, etc.
Opt Out Help Desk
AEON Bank Call Center (Contractor): +81-0120-13-1089
Hours of operation: 9:00 AM to 9:00 PM, 365 days a year

4. Sensitive Information Management

The Company uses the guidelines for financial businesses for protecting personal information, and does not acquire, use or share with third parties sensitive information (political opinion, religious information (religion, thoughts and beliefs); labor union membership; information on race and ethnicity, ancestry and domicile; health care, sexual orientation; or criminal record, unless otherwise covered by the guidelines.

5. Implementation of Safety Management Measures

We implement appropriate safeguards for personal information, and properly manage personal information in order to prevent information loss, alteration, leakage, etc.

6. Consignment of Personal Information

We properly supervise parties to which we have consigned handling of personal information.

7. Recorded Conversations

We may record conversations to improve the quality of our services and confirm the content of offers. In addition, we may videotape customers who use our stores and related facilities to prevent crime. We manage this information appropriately and do not use it externally.

8. Ensuring Personal Data Accuracy

We endeavor to keep personal information accurate and up to date to the extent necessary for achieving the purpose of use. Individuals may communicate changes in their personal data to the Company using specified channels.

9. Procedure for Requesting Disclosure, etc. of Retained Personal Data

Please contact the department below regarding requests for disclosure, etc., in accordance with the Personal Information Protection Law (notification of purpose of use, disclosure of retained personal data, correction, suspension of use, suspension of provision of third party, etc.).

10. Inquiries

Please contact the department below regarding general consultation or inquiries concerning disclosure or handling of personal information, etc., by the Company.

Inquiries
AEON Financial Service Risk Management and Compliance Department
Telephone: +81-03-5281-2079
Hours: 9:00 AM to 5:00 PM, weekdays

You may also contact the following Group companies with inquiries concerning their services, including their disclosure of personal information and handling of personal information.

Company Name Contact
AEON Bank, Ltd. AEON Bank Call Center +81-0120-13-1089
AEON Credit Service Co., Ltd. Sapporo Call Center +81-011-330-4300
Northern Japan Call Center +81-022-771-1500
Tokyo Call Center +81-043-296-6200
Chubu Call Center +81-059-353-2100
Osaka Call Center +81-06-4863-0100
AEON Insurance Service Co., Ltd. Legal and Compliance Department +81-043)-351-8732
AEON S.S. Insurance Co., Ltd. Customer Service Desk +81-03-6895-0962
AEON Housing Loan Service Co., Ltd. Tokyo Branch +81-03-3342-1374
Shintoshin Branch +81-03-3342-2177
Yokohama Call Center +81-045-222-6671
Nagoya Branch +81-052-223-0061
Osaka Branch +81-06-6341-1291
AEON Product Finance Co., Ltd. Customer Service Desk +81-0120-104-839
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